Our thorough KYC procedures ensure that the Oxylabs premium proxy networks and solutions are used for approved business cases that serve the market responsibly and ethically
Verify the identity of Oxylabs clients
Assess client suitability
Assess potential risks for illegal client intention
Prevent and detect harmful activities
Applies to all customers
Oxylabs KYC policy applies to all new and ongoing customer relationships
Right to refuse service
We reserve the right to refuse to sell our products or services to any person or entity who, in our sole discretion, is deemed not suitable under our safety procedures and policies
Illegal uses are prohibited
All illegal activities that would involve Oxylabs’ products and solutions are prohibited
Customer compliance assessments
If necessary, Oxylabs risk and compliance teams will perform an assessment of the customer and their use case
Some ports are blocked by default
Certain ports are blocked by default to prevent illegal activities
Only 75% of customers are approved
Each year at least quarter of all customer enquires are rejected due to not conforming to our policies and standards
Our relationship with clients is based on mutual trust and contractual relationships, so all provided information is kept confidential. If we are provided with any personal data, we handle it as described in our Privacy Policy.
Company details
Company name
Company address
Company activities
Contact details
Phone number
E-mail address
Usage information
Planned use cases
Methodology of use
Additional information
Any other additional information (if needed)
Pre-onboarding
Prospective clients reach out to Oxylabs and provide the requested information.
If necessary, Oxylabs assesses whether customers’ use case is compliant with our acceptable use policy.
Post-onboarding
Oxylabs compliance team reviews clients’ activity on a regular basis.
Internal systems monitor for any suspicious behaviour to prevent a potential breach of our policies and terms and conditions.
Oxylabs employs an abuse report system allowing external parties to report suspicious activity directly to us
Detection
Oxylabs takes any possible misuse very serIously. If suspicious activity is detected or reported by third-parties through our dedicated system, Oxylabs either:
requests to explain the change
blocks the target website for a given account
blocks the user’s account
Only companies that pass Oxylabs strict Reseller KYC assessments and receive explicit permission are allowed to resell Oxylabs products
Reseller must disclose all requested information relating to reseller activities and use cases
Reseller must fully comply with Oxylabs KYC policies, reseller handling requirements, and applicable laws
Reseller must be a properly established company with a proven track record
Reseller must receive explicit permission to utilize Oxylabs products or services
Reseller, like any other client, must accept Oxylabs right to terminate the contract in case of a failure to uphold Oxylabs requirements
You may help us ensure that our products are used in accordance with our Acceptable Use Policies (AUP) and to combat unauthorized and abusive activities by filing a report on any such activities that you believe are occurring as a result of using our products.
After receiving a report, Oxylabs will conduct an internal investigation and take appropriate measures if deemed necessary. The more details of the unauthorized and/or abusive activities you provide, the more efficiently and swiftly will Oxylabs be able to investigate and take appropriate action.
Scale up your business with Oxylabs®
GET IN TOUCH
General:
hello@oxylabs.ioSupport:
support@oxylabs.ioCareer:
career@oxylabs.ioCertified data centers and upstream providers
Connect with us
Resources
Products
Inovation hub